Building a successful business does not always mean continuing on the same path. For Aditya Kamat, co-founder of DialNexa, recognising the limits of a services-led model became the starting point for building a new B2B voice AI company.

In this episode of Tech Startup Stories, Aditya joins Natalie Binns to discuss his journey from co-founding HeyCoach, a bootstrapped services business, to building DialNexa, a voice AI platform that helps businesses automate repetitive phone calls across sales, customer success and recruitment.

After managing a large sales team and seeing first-hand how unpredictable a people-led sales model could become, Aditya and his co-founder began exploring voice AI as a way to solve a problem they already understood. What started as an internal project eventually became the foundation for DialNexa, leading them to make the difficult decision to wind down HeyCoach and start again.

The episode explores B2B sales, voice AI, bootstrapping, building a lean startup, co-founder relationships, customer feedback and finding the right market. Aditya also shares why DialNexa is initially focused on businesses in India with high-volume calling requirements, and what it will take to build a reliable AI platform that businesses can trust.

Listen to Aditya Kamat's Tech Startup Stories episode to hear how a founder turned the lessons of a successful services business into a new opportunity in voice AI.